HIGHLY-PRAISED CIS-CSM QUALIFICATION TEST HELPS YOU PASS THE SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM EXAM - DUMPSTESTS

Highly-Praised CIS-CSM Qualification Test Helps You Pass the ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam - DumpsTests

Highly-Praised CIS-CSM Qualification Test Helps You Pass the ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam - DumpsTests

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q239-Q244):

NEW QUESTION # 239
When working with communication channels, what inbound email flows are available by default? (Choose two.)

  • A. Create case for product
  • B. Create case from email
  • C. Update case using reply
  • D. Create case for asset
  • E. Update case from forward email

Answer: B,C


NEW QUESTION # 240
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

  • A. Consumer [sn_customerservice.consumer]
  • B. Partner [sn_customerservice.partner]
  • C. Customer case manager [sn_customerservice.customer_case_manager]
  • D. Partner administrator [sn_customerservice.partner_admin]
  • E. Customer [sn_customerservice.customer]
  • F. Customer administrator [sn_customerservice.customer_admin]

Answer: C


NEW QUESTION # 241
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :

  • A. Maybe
  • B. Yes
  • C. I don't know
  • D. No

Answer: B


NEW QUESTION # 242
Which of the following is a required field in the Resolution Information tad in order to close a case?

  • A. Cause
  • B. Resolution notes
  • C. Closed by
  • D. Closed

Answer: B


NEW QUESTION # 243
What are the types of units used to measure entitlements? (Choose two.)

  • A. Cost
  • B. Hours
  • C. Case
  • D. Contract

Answer: B,C


NEW QUESTION # 244
......

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